Last updated: 20 February 2026

1. Who we are

Thrive Positive Psychology (“Thrive”, “we”, “us”, “our”) provides education, workshops, programs and online courses focused on wellbeing, burnout prevention, fatigue and positive psychology.

Contact details
Email: admin@thrivepositivepsychology.com.au
Website: https://www.thrivepositivepsychology.com.au/
Postal address: PO Box 15, Narrawong VIC 3285, Australia
 

2. What personal information we collect

The types of personal information we may collect and hold include:
- Identity and contact details (such as name, email address, phone number, organisation, role or job title)
- Enquiry information (details you provide when contacting us or completing forms)
- Bookings and enrolments (workshop registrations, course enrolments, attendance records)
- Payment and transaction details (processed securely via third-party providers; we do not store full credit card details)
- Feedback and evaluation information (including surveys, reflections, or responses provided during or after workshops and courses, where permission is given)
- Website and technical data (IP address, browser type, device information, pages visited, referring sites)
- Marketing preferences (email subscription status, consent records, opt-out history)
 

3. Sensitive information

We do not intentionally collect sensitive personal information (such as detailed health information) through our website or social media.

If sensitive information is shared during workshops, courses, or evaluations, it is provided voluntarily. We seek permission before using any de-identified feedback, reflections or evaluations for learning, quality improvement or promotional purposes.
 

4. How we collect personal information

We may collect personal information when you:
- subscribe to our email list or download resources
- complete contact or enquiry forms
- register for workshops, programs or courses
- make a payment or booking
- participate in surveys, feedback or evaluations
- visit or interact with our website
- engage with us via email or social media
 

5. Why we collect, use and disclose personal information

We collect and use personal information to:
- respond to enquiries and provide requested information
- deliver workshops, programs, courses and educational resources
- manage registrations, enrolments, administration and customer support
- process payments and maintain financial records
- communicate with you about programs, updates and resources
- improve our services, content and learning experiences
- meet legal, regulatory and accounting obligations
 

6. Disclosure of personal information

We may disclose personal information to trusted third-party service providers who assist us to operate our business, including:
- Wix – website hosting and content management
- Thinkific – online course delivery platform
- MailerLite – email marketing and communications
- Stripe – payment processing
- professional advisers such as accountants or legal advisers

These providers are given access only to the information required to perform their services.
 

7. Overseas disclosure of personal information

Some of our service providers store or process personal information outside Australia:
- Wix: data may be hosted in the United States and Europe
- Thinkific and Stripe: hosted on Amazon Web Services (AWS) in the United States
- MailerLite: data processing and storage in the European Union

Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate safeguards are in place.
 

8. Direct marketing and communications

We may send emails about Thrive programs, resources, courses or updates.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us at admin@thrivepositivepsychology.com.au.
 

9. Cookies and analytics

Our website may use cookies and similar technologies to help us understand how visitors use the site and to improve performance and content.

You can manage cookies through your browser settings. Disabling cookies may affect some website functionality.
 

10. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes using reputable platforms, secure systems and access controls.
 

11. Accessing and correcting your information

You may request access to the personal information we hold about you, and request corrections if it is inaccurate, incomplete or out of date.

Requests can be made by contacting admin@thrivepositivepsychology.com.au. We will respond within a reasonable timeframe.
 

12. Complaints

If you have a concern about how we handle personal information, please contact us at admin@thrivepositivepsychology.com.au.

We will review and respond as soon as reasonably possible. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
 

13. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will be published on our website with the updated date.